Why We’re Different

Every home improvement company will tell you it’s different, that it is dedicated to providing the best quality at the best price. Unfortunately, the home improvement business has less than a sterling reputation precisely because so many contractors fail to live up to their promises, to return calls, to meet deadlines, and so on.

“We have been frustrated with contractors before who didn’t return calls or follow through with their promises. Core Home Improvement spelled out everything and made it easy to understand.”

So how is Core Home Improvement different than the rest? For starters, we bring years of client services expertise in the software development and professional services industries. That’s right, while owner and founder, Daren Langhorne, got his start in home improvement, he then trotted off to spend 15-plus years learning the in’s and out’s of client services for  Fortune 500 companies. What he learned was that service is Priority 1 – shoddy service leads to unhappy clients who won’t refer you to others. That leads to unhappy shareholders and, well, you can imagine the rest.

Professional client services demands accountability and Core Home Improvement is all about accountability. We have put in place many of the same processes and practices that served us so well in the high technology world, which means you, the homeowner, are always in the loop. You deal directly with us, not the individual contractors on your project, and your complete satisfaction is – again – our number one priority.